Information about Customer Comments and Lost and Found

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Where can I see the bus schedules?


Click on "Routes Information - Routes and Stops" to see schedules for each stops. 


Are there rules about luggage?


One paying customer may bring up to 2 bags up to 40kg in combined weight. Bags over the limit may be charged additional fees of under 50% of the fare per 1 bag (under 40kg). 


Could you please confirm that KAL Limousine offers the service at late night?


○ Operating Hour

     ※ Subject to change depending on flight schedules

○ Destination

   - Gangnam Area : Sheraton Seoul Palace Gangnam Hotel(Banpo), COEX(Samsung Stn.), Lotte World Hotel(Jamsil)
   - Gangbuk Area : Seoul Garden Hotel(Mapo), City Hall(KAL Building), Seoul Station

○ Bus Stop
   - Passenger Terminal 1 from 4A(Arrival) & Passenger Terminal 2 from 18 (Transportation Center B1)


How long will it take between hotels and airports?


※ ​The above travel times are based on certain hotels as take-off points, and may differ depending on intermediate stops and traffic conditions



Can I use credit card to pay for the bus tickets?


Credit cards are accepted at


 ○ KAL Limousine Counter : Incheon Airport, Gimpo Airport, Jamsil Ticket Office

 ○ Airport Ticket Office 

     - Terminal 1 : Ticketing Offices next to Exit 4 and 5 in Arrival Hall Floor 1(indoor)

     - Terminal 2 : Ticketing Offices indoors on The 2 and Transportation Center(B1)

If you purchase a round-trip ticket by credit card, you can use KAL Limousine conveniently.
     If you purchase a ticket at the hotel, you can only pay by cash.


How can I take the KAL Limousine Bus?


○ Incheon International Airport
   - Terminal 1 : The bus stops are No.3B and 4A located in front of arrival exit 4
   - Terminal 2 : The bus stops are No.17, 18, 19 located in the middle of Transportation Center (B1)


○ Gimpo Airport​

   - International Terminal 1F
     * To Incheon Airport : The bus stops are No.7

     * To Jamsil(Lotte World)  : The bus stops are No.6​

   - Domestic Terminal 1F
     * To Incheon Airport : The bus stops are No.14

     * To Jamsil(Lotte World)  : The bus stops are No.5​​

○ Jamsil (Lotte World)
   - The Lotte hotel's back door, near the entrance of charlotte theater.

○ East Seoul Bus Terminal

   - In middle of Bus Stop next to Woosung Apartment (103-dong)

○ Hotels
   - In front of lobby or in front of hotel (on main street)




How do you distinguish between Incheon International Terminal 1 and International Terminal2?


Passengers using Korean Air, Air France, KLM, Delta, Aeromexico, Alitalia, China Airlines, Garuda Indonesia, Xiamen Airlines, Czech Airlines, Aeroflot flights can use the Passenger Terminal 2.

assengers using other airlines, please use the Passenger Terminal 1. 

(Asiana Air, Low Cost Carrier, Other Foreign Carrier)​